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SHIPPING POLICY

Shipping & Processing

We ship our macarons on Mondays, Tuesdays and Wednesdays using FedEx’s two-day shipping.

Shipments can only be delivered to an address or PO Box in the continental United States.

During instances of higher than usual volume, processing times are subject to change. Due to unforeseen circumstances or unexpected weather, processing and delivery times may vary. In the event that we expect your package to be delayed, we will contact you on how to best fulfill your order in a timely manner.

If you need your order delivered by a specific date for a special event or occasion, please contact us so that we can do our best to ensure proper arrival times.

Once your package has been shipped, you will receive the tracking information via email within 24 hours. Sometimes the shipping information may be delayed due to FedEx’s processing times. Please be patient and contact us after 48 hours if you have yet to receive the tracking information.

Shipping Guidelines

Macaroner is not responsible for delays in delivery times due to incorrect or incomplete addresses. If you realize that an incorrect address was submitted for your order, please contact FedEx directly with your tracking information to try and get the shipment rerouted. We cannot change the address of the shipment once it has been sent.

Macaroner is not responsible for the incomplete receiving of packages, or if a package is delivered to a closed business or a recipient who is unaware or away and does not receive the package. Macaroner is also not responsible for theft or damage to packages left outdoors that were not received by the receiving party.

If your package is stuck in transit, or you have questions regarding its transit times or status, or the package says it has been delivered and you have not received it, please contact FedEx directly at 1 (800) 463-3339. We cannot assist you with packages that are in transit. In the rare case that FedEx has mishandled your package, contact them directly and file a claim to receive a refund on your package.